Frequently Asked Questions
Have Questions? We have answers! If you cant find your answer below ask us at the bottom of the page!
The flat rate for dog walks is $325/month per dog and $50 extra per additional dog for one walk per day. For two walks per day the rate is $625/month per dog and $100 extra per additional dog.
Yes. Last minute requests are $5.
Yes. Holiday requests are $20.
Sure! But our online booking system may not allow you to schedule a service if it’s too close to service date, so we don’t miss any last-minute bookings. It’s best that you call us at 202-232-PETS to discuss your needs.
Our online scheduling system is best. It’s fully automated for your convenience and is available 24/7/365. However, if you need last-minute services, call us at 202-232-PETS or e-mail firstname.lastname@example.org.
Visit our scheduling page and use the “New Clients” link if you have never had Pet Peeps services before, or use the “Existing Clients” link if you have had Pet Peeps services in the past. If you are an existing client and you’ve never booked online before, call 202-232-PETS for a username and password. Please note that our online scheduling system is the only way to book online; sending an e-mail or filling out our contact form does not guarantee service has been booked.
When you book with us for the first time, Gus, Pet Peeps’ founder and top dog, will arrange a time to come to your house and meet with you and your pets. He’ll learn about your needs and any unique circumstances of your house and pets, like health and temperament. This consultation is covered in the $25.00 new account initialization fee. If you’d like to meet the walker or sitter who’ll be taking care of your pet there is an additional $15.00 fee to arrange a meeting before the time of service.
Yes! We accept cancellations up to 48 hours from the time of your appointment. As long as you cancel before 48 hours from your scheduled appointment you’ll get a full refund. If your card has been charged you’ll receive a credit on your card. If your card has not been charged, no charge will be placed.
Yep! We operate 24 hours a day, 7 days a week, 365 days a year. Our office and scheduling hours are Monday through Friday 9am-5pm, evenings and weekends by appointment.
While we operate 24/7/365 our office and scheduling hours are Monday through Friday 9am-5pm, evenings and weekends by appointment.
We serve Washington DC, Chevy Chase, Hyattsville and Silver Spring MD, and soon we hope to service parts of Virginia. To see if we service your area, call 202-232-PETS.
Yep! Pet Peeps is licensed to do business in DC, MD and VA. To understand what this means, read this page.
Yes. Pet Peeps is fully bonded and insured. To understand what this means, read this definition.
Yes we do! All Pet Peeps staff are background screened before hiring. For more info about employment background screening, visit this page.
We can’t guarantee you will have the same walker or sitter every time because sometimes scheduling changes happen last minute. We do our best to let our clients know about staff changes whenever possible, but the most important thing is that your pet is given timely care, even if it’s by a different staff member.
Yeah! Our sitters and walkers often text, call or e-mail to let you know that they’ve visited and cared for your pets, and that everything went well. In addition, they will leave a detailed note for you to read when you return. If any problems come up you’ll hear about them promptly.
Our sitters and walkers can bring in the mail and newspaper and perform other basic tasks like watering plants or cleaning up after pet messes. Be sure to talk about your needs during your initial consultation.
Yes, but we may refer you to someone who is more experienced, like a vet tech. There may be extra fees depending on the medication and how difficult it is to give your pet. Contact us to discuss your pet’s needs.
We do not offer grooming.
Right now we don’t offer training, but we plan to in the future – stay tuned!
The majority of our dog walks are done individually, one dog at a time. If there’s more than one dog in a household we’ll walk them in groups by household. However, on a case-by-case basis we may walk dogs in pairs, but only when their temperaments allow and it’s safe and practical.
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